Jayjili FAQ — Your answer is right here

Registering at jayjili takes just 2–3 minutes. Simply fill in your details, verify your mobile number with an OTP, and set a password — three steps and your account is ready.

No. Each individual is permitted only one account at jayjili. Creating multiple accounts using the same name, mobile number, or payment details is prohibited and may result in permanent suspension of all associated accounts.

KYC (Know Your Customer) is an identity verification process. In compliance with international regulations, jayjili verifies that every member is a real person and is at least 18 years of age. KYC verification is required to make withdrawals or process large transactions.

Yes, creating an account on jayjili is completely free. There are no registration fees, monthly subscriptions, or hidden charges.

You can update your email, password, and certain personal details from Account Settings after logging in. To change your name or date of birth, please contact support.

Yes. If you'd like to close your account, contact support. Your balance must be cleared before closure, and any active bonuses will be cancelled.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Use it to set a new password.

Entering the wrong password multiple times will temporarily lock your account. It will usually unlock automatically after 30 minutes. If it's urgent, please contact support.

Go to the Security section in Account Settings and enable 2FA. You will receive a mobile OTP on every login, providing the highest level of account protection.

No. jayjili support will never ask for your password, OTP, or banking details. If you receive a message like this, it is a scam attempt — report it to support immediately.

Yes, you can stay logged into the same account on multiple devices at the same time. For security, it's a good idea to log out of any old or unfamiliar devices.

jayjili supports deposits via Mobile Banking, bank transfer, and electronic wallets. Available methods can be viewed on the payment page.

The minimum deposit amount may vary depending on your payment method. Visit the Payment section of your account for full details.

Deposits via mobile banking are usually credited instantly or within 15 minutes at most. Bank transfers may take a little longer.

If your deposit hasn't arrived after 30 minutes, contact support with your transaction reference number. Attach a screenshot if you have one — it helps resolve the issue faster.

jayjili does not charge any fees on deposits. However, your mobile banking provider or bank may apply their own charges.

Yes. jayjili's responsible gaming tools let you set your own daily, weekly, and monthly deposit limits — helping you stay in control of your budget.

Withdrawals are typically processed within 5–30 minutes. Bank transfers may take up to 1–3 business days in some cases.

The minimum withdrawal amount varies by payment method. Check the current limits in the Withdrawal section of your account.

Not directly. To withdraw from a bonus, you must first meet the applicable wagering requirements. Once those are fulfilled, any winnings from the bonus become withdrawable.

Incomplete KYC verification may put your withdrawals on hold. First, check your KYC status in Account Settings. If the issue persists, contact support with your transaction ID.

The number and limits for daily withdrawals vary by account tier. Higher loyalty tiers enjoy larger and faster withdrawal privileges.

Yes. To ensure security and prevent money laundering, jayjili only approves withdrawals to the registered member's own payment account.

After completing registration and making your first deposit, a welcome bonus will be credited to your account automatically. Full details on the bonus amount and terms are available on the promotions page.

A wagering requirement means you must place bets totalling a specified multiple of the bonus amount. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 3000 in bets.

Share your referral link or code with a friend. When they register and make a deposit, you will receive a referral bonus. You can find your referral code in the account dashboard.

Generally, only one bonus can be active at a time. However, certain promotions may run alongside each other — check the specific promotion's terms for details.

Each bonus has its own expiry period — typically between 7 and 30 days. You can check the exact expiry of any bonus in the Bonus section of your account.

jayjili offers slots, Live Casino (baccarat, roulette, blackjack), Sports Betting, fish games, and many more categories — over 500 games in total.

Yes. All games on jayjili run on third-party audited RNG (Random Number Generator) technology. Results are fully random and verifiable.

If you get disconnected, the system saves the state of your game. When you reconnect, the active hand will be completed or your bet will be refunded — depending on the game rules.

You can bet on all major sports worldwide, including cricket, football, tennis, and badminton. Live betting also lets you place bets in real time on matches already in progress.

In the Fish Game, you hunt fish underwater in the ocean. Different fish carry different values — the bigger the catch, the bigger the reward. It's a game that blends skill with strategy.

Download the jayjili app directly from the app page on jayjili.org. Both Android and iOS versions are available.

Yes, all features are the same. The app additionally offers push notifications, faster loading, and fingerprint login.

No. You can log in to both the website and the app using the same jayjili account. Your balance and history are consistent across all platforms.

Some games or features may not work properly on older versions. Keep the jayjili app updated at all times for the best experience.

Log in and go to Account Settings, then navigate to the "Responsible Gaming" section. You'll find the self-exclusion option there — choose a duration and confirm.

Limit decreases take effect immediately. However, increasing a limit requires a 72-hour waiting period — this is intentional, to prevent impulsive overbetting in the heat of the moment.

Your balance remains safe during self-exclusion. Once the exclusion period ends, you can log back into your account to view and withdraw your balance.

jayjili's support team is here to help with any gaming issues, judgment-free. Additionally, on the Responsible Gaming page Find in-depth guides and support information here.